Terms of Use

Last updated: 11 October 2026

1. Welcome to Just Fresh Roasted

Welcome to Just Fresh Roasted, an Australian online coffee retailer specialising in freshly roasted coffee.

These Terms of Use ("Terms") govern your access to and use of justfreshroasted.com.au, including purchases made through our online store.

Throughout these Terms, "we", "us" and "our" refer to Just Fresh Roasted.

By using our website or placing an order, you agree to these Terms and the relevant policies referenced below.

Nothing in these Terms excludes, restricts or modifies any rights or remedies available under Australian Consumer Law or other laws that cannot lawfully be excluded.

2. Website Use

You agree to use our website lawfully and responsibly.

You must not:

• Attempt to access customer accounts, business systems or information without authorisation.

• Introduce viruses, malware or other harmful software.

• Interfere with the security, functionality or operation of our website.

• Use automated tools to extract website content or customer information without authorisation, except where permitted by law.

• Engage in fraudulent, misleading or unlawful activity.

• Infringe the intellectual property rights of Just Fresh Roasted or third parties.

We may take reasonable steps to protect our website and customers where misuse or security concerns arise.

3. Product Information

We make reasonable efforts to ensure product descriptions, photographs, prices and other information displayed on our website are accurate and current.

Coffee is an agricultural product, and its characteristics can naturally vary between origins, harvests and production batches.

Differences in roast appearance, aroma and flavour may also occur within normal production tolerances.

Product images are provided to assist customers and may not always reflect minor changes in packaging, labelling or presentation.

We may update product information, specifications and availability when reasonably required.

If a product is incorrectly described, defective or otherwise fails to meet an applicable consumer guarantee, customers may be entitled to a remedy under Australian Consumer Law.

4. Freshly Roasted Coffee

Freshness is central to our business.

We roast regularly and aim to supply coffee promptly after roasting.

Roasted coffee naturally changes over time, even when stored in sealed packaging.

Factors such as storage temperature, exposure to oxygen and the time elapsed since roasting may affect flavour, aroma and extraction performance.

We recommend purchasing quantities appropriate to your normal consumption and storing coffee in a cool, dry environment away from excessive heat, moisture and direct sunlight.

Natural changes associated with ageing do not necessarily indicate that coffee is defective.

However, these considerations do not remove any statutory rights where a product fails to meet an applicable consumer guarantee.

5. Coffee Ground Specifically for Your Order

Just Fresh Roasted does not hold inventory of pre-ground coffee.

Our roasted coffee is stored and packed as whole beans to preserve product freshness.

When you select a grind option, we prepare the coffee specifically for your order.

This involves opening a sealed pack of roasted whole beans, grinding the coffee to your chosen specification and resealing it shortly before dispatch.

Ground coffee deteriorates more rapidly than whole beans and generally cannot be returned to our inventory for resale.

For this reason, we do not ordinarily accept discretionary change-of-mind returns, refunds or exchanges of coffee ground to a customer's chosen specification.

Please check your grind selection carefully before completing your purchase.

If we supply an incorrect grind, or the coffee otherwise fails to meet an applicable consumer guarantee, we will provide an appropriate remedy under Australian Consumer Law.

Further information is available in our Returns and Refunds Policy.

6. Prices and Payments

All product prices are displayed in Australian dollars (AUD) unless otherwise indicated.

Applicable taxes are included or identified as required by law.

Shipping charges are displayed during checkout before payment is completed.

We may update product prices, delivery charges and promotional offers from time to time.

Changes will not retrospectively alter an accepted order, except where agreed or permitted by law.

Payments are processed through Shopify and supported payment providers.

We do not ordinarily store complete customer credit card numbers in our own business records.

7. Orders and Availability

Customers are responsible for checking their selected products, quantities, grind options and delivery information before submitting an order.

An automated order confirmation acknowledges receipt of the order but does not necessarily mean the order has been accepted for fulfilment.

We may contact you where additional information is required, payment cannot be verified, stock is unavailable or an order contains a genuine error.

We may decline or cancel orders for legitimate reasons, including suspected fraud, payment failure, product unavailability or genuine pricing errors, subject to applicable law.

If we cannot fulfil an order, we will contact you to discuss suitable alternatives or arrange a refund for products we cannot supply.

We will not substitute a different coffee without your agreement.

8. Order Changes and Cancellations

We aim to prepare and dispatch orders promptly.

If you need to change or cancel an order, please contact us immediately through our website's Contact Us page.

We will make reasonable efforts to accommodate requests before preparation or dispatch.

However, changes may not be possible once an order has been processed, coffee has been ground specifically to the selected specification or the parcel has entered the delivery network.

Discretionary cancellations are assessed according to the circumstances.

These conditions do not restrict rights or remedies available under Australian Consumer Law.

9. Shipping and Delivery

We ship customer orders throughout Australia using Australia Post and other suitable freight providers.

Available delivery options and associated charges are displayed at checkout.

Delivery estimates depend on the selected shipping service, destination and freight network conditions.

Our normal dispatch target is 2 pm Melbourne time on business days, where products are available and freight collection arrangements permit.

Same-day dispatch is an operational objective and is not guaranteed for every order.

We take reasonable care when packaging products for delivery.

Customers should ensure delivery details are accurate and contact us promptly if an address error is identified.

If products are lost, damaged or not supplied as agreed, we will assess the circumstances and provide any remedy required by Australian Consumer Law.

Further information is available in our Shipping & Delivery Policy.

10. Returns, Refunds and Exchanges

Our Returns and Refunds Policy explains how we handle incorrect products, damaged deliveries, defective goods, change-of-mind requests and custom-ground coffee.

Because roasted coffee is a fresh food product, discretionary returns are subject to specific freshness, packaging and product-condition requirements.

We do not ordinarily accept change-of-mind returns of opened coffee or coffee ground specifically to a customer's selected specification.

These conditions do not override consumer guarantees or other statutory rights.

11. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

If products fail to meet an applicable consumer guarantee, customers may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

For a major failure, a customer will generally be entitled to choose between a refund and replacement.

For a minor failure, we may be entitled to provide an appropriate remedy within a reasonable period in the first instance.

No provision in these Terms limits any rights or remedies that cannot lawfully be excluded, restricted or modified.

12. Customer Accounts and Information

You agree to provide accurate and current information when placing orders or maintaining a customer account.

Please ensure that your contact details, shipping address and email address are correct.

You are responsible for taking reasonable steps to protect access to your customer account.

If you suspect unauthorised account activity, please contact us promptly.

Personal information is handled in accordance with our Privacy Policy and applicable privacy laws.

Further information about our approach to information protection is available in our Security Policy.

13. Promotions and Special Offers

We may occasionally offer promotional discounts, special pricing or limited-quantity products.

Any eligibility requirements, exclusions or expiry dates will be stated with the relevant offer.

Unless otherwise specified, promotional discounts cannot be exchanged for cash or combined with other offers.

We may take reasonable action to correct genuine promotional errors or prevent fraudulent use of discounts, subject to applicable law.

14. Intellectual Property

Unless otherwise stated, the content of justfreshroasted.com.au, including written material, photographs, graphics, logos, branding and website design elements, is owned by or licensed to Just Fresh Roasted.

You may access and use this material for ordinary personal shopping and information purposes.

You must not reproduce, republish, commercially distribute or otherwise exploit protected content without permission, except where permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

15. Third-Party Websites and Services

Our website may contain links to external websites or use services provided by third parties, including payment providers, shipping companies and Shopify.

These providers may operate under their own terms, conditions and privacy policies.

We do not control all content or activities on external websites.

We recommend reviewing the relevant terms before engaging with third-party services.

Nothing in this section removes responsibilities or liabilities that cannot lawfully be excluded.

16. Website Availability and Technical Issues

We take reasonable steps to maintain the functionality, accuracy and security of our website.

However, online services may occasionally experience technical interruptions, maintenance or temporary errors.

We may update website features or functionality as reasonably necessary for operational, security or business purposes.

We do not guarantee that the website will operate without interruption.

To the extent permitted by law, we are not responsible for interruptions or technical issues outside our reasonable control.

Nothing in this section limits any rights or remedies that cannot lawfully be excluded.

17. Limitation of Liability

To the extent permitted by law, Just Fresh Roasted is not responsible for losses arising solely from circumstances beyond our reasonable control or from misuse of our website or products.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded, restricted or modified.

In particular, our obligations under Australian Consumer Law remain unaffected.

Any limitation of liability operates only to the extent permitted by law.

18. Customer Communication and Conduct

We welcome customer enquiries and aim to provide prompt, professional assistance.

We ask that customers communicate respectfully with our staff.

Threatening, abusive or harassing behaviour may result in a telephone call or other interaction being ended.

Where appropriate, we may request that further correspondence be conducted in writing.

This does not prevent customers from exercising statutory rights or raising legitimate complaints.

19. Changes to These Terms

We may update these Terms periodically to reflect changes in our business, website, products or legal requirements.

The current version will be published on justfreshroasted.com.au with an updated revision date.

Changes will generally apply prospectively and will not remove rights that have already arisen under an existing order or applicable law.

20. Governing Law

These Terms are governed by the laws of Victoria, Australia, and applicable Commonwealth laws.

Nothing in this section limits any jurisdictional rights or protections available under applicable consumer legislation.

21. Contact Us

If you have questions about these Terms of Use, please contact us through the Contact Us page on justfreshroasted.com.au.

Just Fresh Roasted

Website: https://justfreshroasted.com.au

These Terms should be read alongside our Privacy Policy, Security Policy, Returns and Refunds Policy, and Shipping & Delivery Policy.