Privacy Policy

Privacy Policy

Last updated: 11 October 2026

At Just Fresh Roasted, we value the privacy of our customers and visitors.

We operate justfreshroasted.com.au as an Australian online coffee retailer, and we understand the importance of protecting the personal information customers provide when placing an order or communicating with us.

We believe personal information should be handled responsibly, used for legitimate business purposes and protected against misuse.

This Privacy Policy explains how we collect, use, store, disclose and manage personal information.

We are committed to complying with applicable Australian privacy laws, including the Australian Privacy Principles where they apply.

1. Personal Information We Collect

Depending on how you interact with our website and business, we may collect:

  • Contact details: Your name, email address, telephone number, billing address and delivery address.

  • Order information: Products purchased, quantities, transaction details, delivery instructions and purchase history.

  • Customer account details: Account information, order preferences and communication settings.

  • Customer service information: Enquiries, feedback, complaints and information you provide when seeking assistance.

  • Website and device information: IP address, browser type, device information, pages viewed, referral sources and interactions with our website.

  • Marketing information: Newsletter subscriptions, communication preferences and interactions with promotional messages.

Payment information is processed through Shopify and supported payment service providers. We do not ordinarily receive or store complete payment card details in our own customer records.

We do not intentionally collect sensitive personal information unless reasonably necessary and permitted by law.

2. How We Collect Information

We collect information when you:

  • Visit or browse our website.

  • Place an order or create an account.

  • Contact us by email, telephone or through our website.

  • Request assistance with an order, return or delivery.

  • Subscribe to our newsletter or promotional communications.

  • Participate in a customer survey or provide feedback.

  • Interact with cookies, analytics and other website technologies.

Some technical information is collected automatically through Shopify and services connected to our online store.

You may browse much of our website without identifying yourself. However, certain personal details are required to process orders and arrange delivery.

3. Why We Use Personal Information

We use personal information to operate our business and provide customer services, including:

  • Processing and fulfilling purchases.

  • Preparing and delivering customer orders.

  • Providing order confirmations and tracking information.

  • Responding to customer enquiries and resolving problems.

  • Maintaining accurate order and transaction records.

  • Detecting fraudulent transactions and protecting website security.

  • Improving website functionality and shopping experiences.

  • Analysing business performance and customer demand.

  • Sending promotional communications where permitted by law.

  • Meeting accounting, taxation and other legal obligations.

We aim to collect only the information reasonably necessary for these purposes.

4. Sharing Information With Service Providers

We do not sell customer contact lists to unrelated businesses for monetary payment.

However, operating an online store requires us to share certain information with trusted service providers.

These may include:

  • Shopify, which operates our online store, checkout, customer account and order management systems.

  • Payment providers, which process payments and help protect against fraud.

  • Shipping and logistics providers, which require delivery information to transport customer orders.

  • Email and marketing platforms, which assist with customer communications and promotional emails.

  • Website analytics and advertising providers, where such services are configured.

  • Technology and security providers, which help maintain website performance and protect our systems.

  • Professional advisers and authorities, where disclosure is reasonably necessary or legally required.

We aim to share only information relevant to the service being performed.

Certain technology and advertising arrangements may involve the disclosure of online interaction information to third parties, even where no customer list is sold.

Our service providers may also handle information according to their own privacy policies and contractual arrangements.

Shopify's privacy information is available at:

https://www.shopify.com/legal/privacy

5. Marketing Communications

We may send newsletters, product announcements, special offers and other promotional messages where permitted under applicable law.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our communications or by contacting us.

Choosing not to receive marketing messages will not prevent essential communications about orders, payments, deliveries or customer support.

We respect customers who prefer not to receive promotional messages and aim to make communication preferences straightforward to manage.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to support shopping functions, understand website activity and improve customer experiences.

These technologies may help:

  • Maintain shopping carts and checkout sessions.

  • Support customer accounts and login functions.

  • Remember relevant website preferences.

  • Detect suspicious activity and protect against fraud.

  • Measure website usage and performance.

  • Understand how customers find and interact with our website.

  • Evaluate marketing and advertising effectiveness.

Some cookies are essential to operating the online store. Others may be used for analytics or advertising, depending on our active services and privacy settings.

You can manage cookies through your browser settings and, where available, through the privacy controls provided on our website.

Blocking certain cookies may affect the functionality of shopping carts, customer accounts or checkout.

Cookies do not provide unrestricted access to your computer or its contents.

7. Information Security

We take reasonable steps to protect personal information against misuse, loss, interference and unauthorised access, modification or disclosure.

Our online store uses established e-commerce, payment and technology platforms with security measures intended to protect customer information.

Access to customer information is limited to people and providers who reasonably require it for authorised business purposes.

We also take appropriate steps to maintain secure business systems and respond to suspected security incidents.

No online service, data transmission or storage system can be guaranteed to be completely secure.

If a data breach occurs, we will assess the circumstances and take appropriate action, including notification to affected individuals and relevant authorities where required by law.

8. Overseas Data Processing

Some technology providers supporting our website and business operate internationally.

Personal information may therefore be stored, accessed or processed outside Australia through Shopify and other service providers.

Where personal information is disclosed to overseas recipients, we will take reasonable steps required by applicable Australian privacy law.

The relevant countries depend on the providers and services used. Where practicable, we will identify the countries to which personal information is likely to be disclosed.

9. How Long We Keep Information

We retain personal information for as long as reasonably necessary for legitimate business and legal purposes.

These include:

  • Fulfilling purchases and managing customer accounts.

  • Responding to enquiries, complaints and disputes.

  • Maintaining transaction histories.

  • Satisfying taxation, accounting and other recordkeeping obligations.

  • Protecting the business from fraud or unauthorised transactions.

Where personal information is no longer reasonably required, we will take appropriate steps to delete, de-identify or otherwise manage it in accordance with applicable law.

Some information must be retained for legally required periods, even when a customer requests deletion.

10. Accessing, Correcting or Deleting Information

You may contact us to request access to personal information we hold about you or to correct information that is inaccurate, incomplete or out of date.

You may also request deletion of personal information where applicable.

To protect customer privacy, we may need to verify your identity before granting access or changing records.

We will consider requests in accordance with applicable Australian privacy laws, including relevant exceptions and recordkeeping requirements.

Where we cannot comply with a request, we will explain the reason where appropriate.

Customers may also be able to review or update certain information through their online account.

11. Automated Processing and Fraud Prevention

Shopify, payment providers and security services may use automated systems to identify unusual transactions, assess fraud risks and protect customer accounts.

These systems may consider payment information, order activity and technical indicators.

Just Fresh Roasted does not ordinarily use solely automated decision-making to make decisions that significantly affect customers' rights or interests.

We will update this policy as required if our use of significant automated decision-making changes.

12. External Websites

Our website may contain links to external services, payment providers or other websites.

When you leave justfreshroasted.com.au, the privacy practices of the external website may differ from ours.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

This does not remove any responsibilities we may have under applicable law for services used in connection with our business.

13. Children's Privacy

Our website is intended for general retail customers and is not specifically directed at children.

We do not knowingly collect children's personal information for targeted marketing.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

14. Privacy Enquiries and Complaints

If you have questions about how we handle personal information, wish to request access or correction, or would like to make a privacy complaint, please contact us through the Contact Us page at justfreshroasted.com.au.

Please provide sufficient information to help us understand and investigate your enquiry.

We will assess privacy complaints fairly and aim to respond within a reasonable period, ordinarily within 30 days.

If you are dissatisfied with our response, you may be entitled to complain to the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, technology providers or legal obligations.

The latest version will be published on justfreshroasted.com.au with the relevant last-updated date.

We encourage customers to review this policy periodically.

16. Contact Us

Just Fresh Roasted

Website: https://justfreshroasted.com.au

For privacy enquiries, access requests, corrections or complaints, please use the Contact Us page on our website.

We respect our customers' privacy and remain committed to handling personal information responsibly.