Shipping & Delivery Policy

Last updated: 11 October 2026

At Just Fresh Roasted, our approach to online coffee retailing is built around four principles: quality, freshness, speed and value.

We understand that customers ordering freshly roasted coffee want their purchases prepared promptly, carefully packaged and dispatched without unnecessary delay.

With many years of experience roasting, packing and shipping coffee throughout Australia, we have developed efficient processes to support reliable order fulfilment.

This policy explains how we prepare and dispatch orders, calculate delivery charges, provide tracking information and assist with delivery-related concerns.

1. Order Processing and Dispatch

We aim to process and dispatch customer orders as quickly as reasonably practicable.

Orders are processed on business days, Monday to Friday, excluding Victorian public holidays and notified business closures.

Our normal same-day dispatch target is 2 pm Melbourne time on business days.

Orders received before 2 pm will generally be prepared for dispatch that day, provided the products are available and the order can be completed before the freight collection.

Where an order arrives after 2 pm and the daily collection has not yet occurred, we may still be able to prepare and dispatch it that afternoon.

Orders placed after freight collection, on weekends or on public holidays will ordinarily be processed on the next business day.

Our freight providers generally collect parcels during the afternoon, although collection times can vary.

Same-day dispatch is an operational objective rather than an unconditional guarantee.

Processing may occasionally take longer because of product availability, roasting schedules, unexpectedly high order volumes or other operational circumstances.

2. Freshly Roasted Coffee and Product Availability

Freshness is central to our business.

We roast regularly and carefully manage finished coffee inventory to avoid holding excessive quantities of ageing roasted coffee.

This means that, on occasion, a particular coffee may sell faster than anticipated and require additional roasting before an order can be completed.

Where this occurs, we will endeavour to replenish the coffee as quickly as practicable and dispatch the affected order without unnecessary delay.

If a product cannot be supplied within a reasonable time, we will contact you to discuss appropriate alternatives or a refund for unavailable items.

We will not substitute a different coffee without your agreement.

3. Delivery Services

Our preferred delivery provider is Australia Post, using its business parcel network.

We use Australia Post because of its extensive Australian delivery coverage, tracking facilities and established network of Post Offices and collection locations.

Depending on the destination, order characteristics and available services, other suitable freight providers may also be used.

Shipping options may include:

• Standard Parcel Delivery.

• Express Parcel Delivery, where available.

• Other suitable courier or freight services where appropriate.

Available services and their associated charges are displayed during checkout.

The services offered may vary according to the destination, parcel dimensions and operational requirements.

4. Shipping Charges

Shipping charges are displayed at checkout before payment is completed.

The amount charged may depend on the destination, parcel weight, dimensions, selected delivery service and any applicable promotional arrangements.

Any current shipping offers or eligibility thresholds will be communicated through our website or checkout.

We may revise shipping prices, delivery services and promotional arrangements from time to time.

Changes will not retrospectively affect an order already accepted on agreed terms, except where otherwise agreed or permitted by law.

5. Protective Packaging

All our customer orders are carefully prepared using suitable protective packaging.

We generally use new cardboard shipping cartons rather than unprotected mailing satchels.

This helps protect roasted coffee packaging against crushing, pressure and impact during handling and transport.

Where necessary, additional protective materials may be used to minimise movement within the carton.

We take reasonable care to ensure products are packed securely before collection by the freight provider.

6. Order Tracking and Notifications

Once your order has been prepared for dispatch, you will ordinarily receive a shipping confirmation containing tracking information.

Tracking details may also be available through your customer account.

Australia Post and other delivery providers manage the tracking events recorded as parcels move through their networks.

They may issue notifications by email, SMS or through their mobile applications, including updates about:

• Parcel collection and processing.

• Estimated delivery dates.

• Parcels onboard for delivery.

• Delivery attempts.

• Safe Drop arrangements.

• Parcels awaiting collection.

Please ensure that the email address and telephone number supplied with your order are correct.

A shipping label being created does not necessarily mean the parcel has physically entered the carrier's network. Tracking will normally update as the parcel is collected, lodged or scanned.

Physical collection cards are not always provided when a delivery attempt is unsuccessful, so we recommend monitoring electronic tracking notifications.

7. Estimated Delivery Times

Delivery timeframes depend on the destination, selected freight service and conditions within the delivery network.

Standard shipping to regional, rural or remote destinations may take longer than deliveries between major metropolitan areas.

Delivery estimates are indicative unless a specific guaranteed delivery service has been expressly agreed.

Factors that can affect delivery times include:

• Weekends and public holidays.

• Seasonal parcel volumes.

• Severe weather and natural disasters.

• Freight network congestion.

• Transport disruptions.

• Regional delivery schedules.

• Incorrect or incomplete delivery information.

Delivery networks may experience increased demand around Christmas, Easter and other holiday periods.

We recommend ordering early where delivery is time-sensitive.

If your parcel is significantly delayed, please contact us so we can assist with an appropriate enquiry.

8. Express Delivery

Express delivery services are designed to provide faster transport than standard parcel services.

However, selecting Express does not automatically guarantee next-business-day delivery.

Australia Post's business Express eParcel service is distinct from eligible retail Express Post services that may carry specific next-business-day guarantees.

Delivery timeframes depend on the destination, freight network, lodgement arrangements and applicable service conditions.

We do not promise next-business-day delivery unless a specific guaranteed service has been expressly offered and accepted.

Where an expressly agreed delivery service is not provided as required, we will assess the circumstances and any applicable customer remedies.

If your order is particularly urgent, please contact us before purchasing so we can discuss the available delivery options.

9. Signature Required

Where available and applicable to the selected service, our usual Australia Post parcel arrangements include Signature Required.

This provides an additional measure of delivery security.

When a signature is required, the carrier may seek confirmation of receipt from an authorised person at the delivery address.

If nobody is available, or delivery cannot be completed safely, the parcel may be transferred to a Post Office or other authorised collection facility.

Collection arrangements and identification requirements are determined by the delivery provider.

Some delivery services or customer-selected delivery preferences may permit delivery without obtaining a signature.

Signature availability and requirements can vary according to the service used.

10. Authority to Leave and Safe Drop

Australia Post and other freight providers may offer customers the option to authorise unattended delivery.

These arrangements may be referred to as Authority to Leave, Safe Drop or unattended delivery.

Where available, customers may be able to manage delivery preferences through checkout or directly with the freight provider.

Please consider whether your nominated delivery location is secure and suitable before authorising unattended delivery.

A delivery driver may decline to leave a parcel where the location is considered unsafe, exposed to theft or inaccessible.

For example, locked gates, unsecured entrances, pets or other access restrictions may prevent safe delivery.

A parcel that cannot be delivered may be transferred to a nearby collection facility.

Authorising unattended delivery may increase the risk of loss or theft after a parcel has been delivered.

If tracking indicates that a parcel was delivered but it cannot be located, please contact us with your order details.

We may assist with reviewing tracking information, delivery confirmation and relevant carrier records.

Responsibility for a disputed delivery will depend on the particular circumstances, including whether delivery occurred in accordance with the agreed arrangements and applicable law.

Nothing in this section removes statutory consumer rights.

11. Incorrect Delivery Addresses

Customers are responsible for providing complete and accurate delivery details during checkout.

Please carefully check your:

• Recipient name.

• Street address and property number.

• Unit, apartment or business details.

• Suburb, state and postcode.

• Contact email address and telephone number.

If you identify an error, please contact us immediately.

We will make reasonable efforts to correct the details before dispatch.

Once a parcel has been collected by the freight provider, changes to the delivery address may not be possible.

If incorrect customer-supplied information causes a parcel to be returned or requires redelivery, reasonable additional shipping charges may apply.

Any applicable charges will be explained before redelivery is arranged.

These arrangements are subject to applicable Australian Consumer Law.

12. Unsuccessful Delivery Attempts

If a delivery cannot be completed, the parcel may be transferred to a Post Office, parcel collection point or freight depot.

This may occur when nobody is available to sign, a property cannot be accessed or the carrier determines that leaving the parcel would be unsafe.

Customers should monitor delivery notifications and collect parcels within the period specified by the carrier.

Identification may be required.

Parcels that remain uncollected may eventually be returned to sender.

If your parcel is returned to us, please contact us to discuss the available arrangements.

Additional delivery charges may apply where a failed delivery resulted from incorrect information or a customer failing to collect an available parcel, subject to the circumstances and applicable law.

13. Delayed, Missing or Lost Parcels

If your parcel has not arrived within the estimated delivery period, please review the tracking information first.

Tracking updates may occasionally be delayed while parcels are moving between freight facilities.

If a parcel appears significantly delayed, missing or incorrectly delivered, please contact us.

We can assist with carrier enquiries and investigations where appropriate.

Some investigations require additional time while the delivery provider reviews tracking scans, depot records and delivery information.

Where goods have not been delivered as agreed, we will provide any remedy required by Australian Consumer Law.

Customers do not automatically lose their statutory rights simply because a parcel has entered the freight network.

14. Products Damaged During Transit

Although we take care to protect products during shipping, occasional damage may occur during transport.

If your order arrives with damaged packaging, broken seals or affected contents, please contact us as soon as reasonably practicable.

Where possible, provide photographs of the shipping carton, internal packaging, shipping label and damaged products.

Please retain the packaging while we assess the issue, where reasonably practicable.

We may investigate the circumstances with the freight provider.

Where goods arrive damaged or otherwise fail to meet an applicable consumer guarantee, we will provide the remedy required under Australian Consumer Law.

15. Transit Insurance and Additional Cover

Some delivery services may offer optional additional transit cover.

The availability, pricing, exclusions and conditions of such cover depend on the freight provider and the shipping arrangements.

If you require additional transit cover, please contact us before your order is dispatched so we can discuss the available options.

Additional cover generally cannot be arranged after a parcel has entered the freight network.

Any optional freight cover is separate from your statutory consumer rights.

Customers are not required to purchase additional transit insurance to retain their rights under Australian Consumer Law.

16. Customer Assistance

We understand that delayed or unsuccessful deliveries can be frustrating.

Our priority is to prepare and dispatch your order promptly and to provide useful assistance when a genuine delivery problem occurs.

For enquiries about tracking, incorrect addresses, damaged goods or missing parcels, please contact us through the Contact Us page on our website.

Include your order number and relevant shipping details so we can investigate efficiently.

17. Australian Consumer Law

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

The responsibilities of Carlini Coffee's selected carriers, or the availability of freight insurance, do not automatically determine or eliminate Just Fresh Roasted's obligations to customers.

Where goods are not supplied, are damaged in transit or otherwise fail to meet an applicable consumer guarantee, customers may be entitled to an appropriate remedy.

18. Contact Us

Just Fresh Roasted

Website: https://justfreshroasted.com.au

Please use the Contact Us page on our website for shipping enquiries, delivery concerns or assistance with an order.

We appreciate your support and work hard to deliver freshly roasted coffee with the quality, freshness, speed and value our customers expect.